Building a voice-enabled ordering system that works across mobile apps, websites, and voice interfaces (an omnichannel approach) presents real challenges. You need to process bidirectional audio streams, maintain conversation context across multiple turns, integrate backend services without tight coupling, and scale to handle peak traffic.
This is a companion discussion topic for the original entry at https://aws.amazon.com/blogs/machine-learning/omnichannel-ordering-with-amazon-bedrock-agentcore-and-amazon-nova-2-sonic/