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### [date-range from=2025-07-21 to=2025-07-25 timezone="Europe/Rome"]
* **iFood**: deployed and tested a CSS fix for custom homepage banner to address mobile-specific layout issues, confirmed improved mobile rendering after release and continued to monitor for new reports ([link](https://meta.discourse.org/t/possibility-of-adding-a-banner-on-the-homepage/367792/56))
* **Google Connect**: used the browser console to confirm all expected country codes rendered in the region picker, methodically ruled out i18n/localization or translation file errors as root cause, and recommended further UI/debug review of custom logic after client-side tests ([link](https://meta.discourse.org/t/l-092-region-drop-down-on-profile-page/375208/6))
* **user image upload troubleshooting**: requested comprehensive OS/device information from affected user, provided a temporary upload link, and explained that all hosting and backend configuration were unchanged since last successful uploads; advised stepwise local investigation ([link](https://meta.discourse.org/t/user-struggling-to-upload-images/371647/34))
* **Change of Payment Procedure (Nachhaltigkeits-portal)**: detailed requirements for company data and all mandatory fields for migration from monthly to annual billing, confirmed transition timeline and internal checklist for compliance ([link](https://meta.discourse.org/t/change-of-payment-procedure-for-domain-https-nachhaltigkeits-portal-discourse-group/374304/8))
* **Tracking User Journey Prior to Signup — iFood**:
conducted an extensive technical evaluation (with analysis, code suggestions, and risk notes in whispers) on tracking anonymous users via Google Tag Manager (GTM); documented platform constraints (no cross-session attribution, caveats for cookieless tracking, and user merge edge cases), provided reusable sample GTM event logic for various interactions (pageviews, button clicks, UI toggles, spoiler reveals) and outlined a privacy-conscious funnel/journey analytics strategy that could be ported to other enterprise clients with similar needs ([link](https://meta.discourse.org/t/tracking-user-journey-prior-to-signup/374823/7))
* **Delete topics in a category older than**: removed “urgent” label after successful ticket closure and logged the resolution in the workflow ([link](https://meta.discourse.org/t/delete-topics-in-a-category-older-than/368643/32))
* handled general SaaS/operational support:
* confirmed backup and retention schedule for decommissioned sites, documented 30-day expiration, and flagged any infra escalation needs ([link](https://meta.discourse.org/t/re-your-discourse-hosting-account-intoguide-discourse-group/376703/5))
* responded to migration/account closure/billing and account handoff requests as required
2025-07-20T22:00:00Z→2025-07-24T22:00:00Z
- iFood: deployed and tested a CSS fix for custom homepage banner to address mobile-specific layout issues, confirmed improved mobile rendering after release and continued to monitor for new reports (link)
- Google Connect: used the browser console to confirm all expected country codes rendered in the region picker, methodically ruled out i18n/localization or translation file errors as root cause, and recommended further UI/debug review of custom logic after client-side tests (link)
- user image upload troubleshooting: requested comprehensive OS/device information from affected user, provided a temporary upload link, and explained that all hosting and backend configuration were unchanged since last successful uploads; advised stepwise local investigation (link)
- Change of Payment Procedure (Nachhaltigkeits-portal): detailed requirements for company data and all mandatory fields for migration from monthly to annual billing, confirmed transition timeline and internal checklist for compliance (link)
- Tracking User Journey Prior to Signup — iFood:
conducted an extensive technical evaluation (with analysis, code suggestions, and risk notes in whispers) on tracking anonymous users via Google Tag Manager (GTM); documented platform constraints (no cross-session attribution, caveats for cookieless tracking, and user merge edge cases), provided reusable sample GTM event logic for various interactions (pageviews, button clicks, UI toggles, spoiler reveals) and outlined a privacy-conscious funnel/journey analytics strategy that could be ported to other enterprise clients with similar needs (link) - Delete topics in a category older than: removed “urgent” label after successful ticket closure and logged the resolution in the workflow (link)
- handled general SaaS/operational support:
- confirmed backup and retention schedule for decommissioned sites, documented 30-day expiration, and flagged any infra escalation needs (link)
- responded to migration/account closure/billing and account handoff requests as required