This post is cowritten by Shawn Tsai from TrendMicro.
Delivering relevant, context-aware responses is important for customer satisfaction. For enterprise-grade AI chatbots, understanding not only the current query but also the organizational context behind it is key. Company-wise memory in Amazon Bedrock, powered by Amazon Neptune and Mem0, provides AI agents with persistent, company-specific context—enabling them to learn, adapt, and respond intelligently across multiple interactions. TrendMicro, one of the largest antivirus software companies in the world, developed the Trend’s Companion chatbot, so their customers can explore information through natural, conversational interactions (learn more).
This is a companion discussion topic for the original entry at https://aws.amazon.com/blogs/machine-learning/company-wise-memory-in-amazon-bedrock-with-amazon-neptune-and-mem0/